Skip to content
Expertengespräch mit digitalem Interview-Workflow auf einem Laptop

Secure company knowledge before it is lost.

Implix turns documents, interviews, and experiential knowledge into structured content – creating usable building blocks for onboarding, handovers, and existing knowledge systems.

Book a demo How it works

Which situations does Implix help with?

Knowledge loss occurs wherever responsibility shifts – in succession, role changes, onboarding, and when experienced specialists leave. Implix makes critical experiential knowledge visible and transfers it into usable structures.

Experienced specialist in a professional workplace

An experienced specialist is leaving the company.

Implix surfaces which decisions, exceptions, and rules of experience are still tied to that person today – so the knowledge is preserved before the handover begins.

Professional in a workshop and transformation setting

The company is growing and redistributing roles.

When companies grow or responsibilities shift, much decision logic is embedded in established processes. Implix makes it visible and structured.

Professional in the organizational context of a healthcare organization

Process knowledge lives in heads, not in systems.

Implix makes exceptions, escalation paths, and contextual knowledge traceable. Teams can use this knowledge for handovers and onboarding.

What experienced employees
truly know
is rarely
in the handbook.

It shows in decisions and exceptions, in priorities and rules of experience that seem self-evident in daily work.

Experience cannot simply be dictated. It becomes visible when specialists explain how they decide in concrete situations. To the solution

From expert knowledge to finished content in four steps.

Implix does not start with the document – it starts with the situations where experience truly matters.

  1. 01

    Define the critical situations.

    Start with a concrete trigger: a key person leaving, a fragile process, or an upcoming handover. You define the knowledge area — Implix surfaces which experiential knowledge is tied to it.

  2. 02

    Interview experts with precision.

    Implix guides the expert through a structured interview: which signals mattered, which alternatives were rejected, which exceptions had to be recognised. Via agent, form, or audio — the expert speaks, instead of writing.

  3. 03

    Organise answers into knowledge blocks.

    From answers, examples, and uploaded material, Implix creates structured knowledge building blocks: criteria, exceptions, workflows, and context patterns – described so that others can follow.

  4. 04

    Export to usable formats.

    Implix transfers the results into formats teams can use directly: handovers, onboarding paths, learning modules, and content for existing knowledge systems.

Book a demo

Classic systems rely on documented knowledge. Implix surfaces it first.

Existing knowledge systems make available content more accessible. Implix starts before that – it unlocks the decisions, exceptions, and rules of experience that so far only individual people know.

Classic systems Implix
Searches existing documents Identifies critical decision situations
Structures content that already exists Reconstructs experiential knowledge and decision logic
Answers questions based on stored information Makes exceptions, criteria, and context visible
Remain limited when knowledge was never captured Creates usable knowledge building blocks for handovers, training, and systems

RAG, wikis, and learning systems need reliable content. Implix creates that foundation by first making critical experiential knowledge capturable.

View detailed comparison

Start risk-free with one knowledge area.

Your first knowledge area is free.

Start with a concrete knowledge area: a key role, a critical process, or an upcoming handover. Implix surfaces what experiential knowledge could be lost there – and turns it into usable content.

  • One concrete knowledge area
  • Clear basis for the next decision
  • Usable results instead of abstract analysis
Book a demo

One knowledge area covers one topic, up to three expert interviews, and finished result documents. Our team helps you choose the right topic.

Your questions, answered directly.

When is the right time for knowledge retention?
The right time is before a handover, retirement, or role change, not after. While the experienced person is still at the company, their knowledge can be captured systematically. Waiting means falling back on documents and colleagues' recollections, which rarely covers everything. A pilot also makes sense without an immediate departure: when building structured onboarding materials, preparing for growth, or when an area is particularly exposed to knowledge loss.
What is a knowledge area?
A knowledge area is a clearly defined topic, role, process, or handover situation. Examples include the know-how of an experienced account manager, onboarding content for new production staff, or the decision logic of a senior specialist. A well-chosen knowledge area is manageable enough for a pilot and delivers usable results quickly.
How do we choose the first knowledge area?
The first knowledge area should meet three conditions: there is a concrete need, at least one experienced person is available for interviews, and the scope is manageable enough for a pilot. Many organisations start with a key role whose knowledge is especially person-dependent. We help identify a good starting point in a first conversation.
Which areas are best suited for a first pilot?
Good candidates are key roles with high experience content, handovers ahead of retirement or job changes, new onboarding processes, and areas where a few people field most questions. Less suitable for a first pilot are heavily regulated areas with complex approval processes.
Who should be involved at the start?
Three roles are needed at the start: the expert being interviewed, someone who can review the results for accuracy, and a responsible person who approves the pilot. Larger teams, IT, or HR only become relevant once the pilot has been reviewed and a scale-up is planned.
View all questions

Secure critical experiential knowledge before it is lost.

Start with a key role, a critical process, or an upcoming handover and then decide on the next step.

Book a demo How it works ↓